I served as an Instructional Designer creating Virtual Instructor Led Training programs for bank employees across major Canadian financial institutions. My work focused on equipping frontline and customer support teams with the knowledge and skills required to deliver accurate, compliant, and high-quality service.

Scope of Work

VILT Design and Development
• Designed and developed facilitator led virtual training sessions for banking employees
• Built complete learning packages including slide decks, facilitator guides, participant materials, and job aids
• Structured sessions to align with operational goals, compliance requirements, and service standards

Banking Content Development
• Developed training across areas such as lending, mortgage products, policy updates, customer support procedures, and product changes
• Translated detailed policy and regulatory information into practical, scenario-based learning
• Created applied exercises that reflected real customer interactions

Stakeholder Collaboration
• Worked closely with subject matter experts, compliance teams, and project leads
• Integrated structured feedback through multiple review cycles
• Maintained detailed documentation and change tracking to ensure accuracy

Instructional Strategy
• Applied adult learning principles and backward design to ensure clarity and alignment
• Incorporated case studies, simulations, knowledge checks, and facilitated discussion
• Designed interactive virtual experiences using breakout rooms, polls, guided practice, and debriefs

This work required accuracy, discretion, and the ability to convert high stakes financial content into clear, performance focused training for banking professionals.